Get in Touch With Us
Got a question about one of the poker sites we cover, spotted something that needs updating, or just want to tell us how your last cash-out went? This page explains the best way to reach the Compare Poker Sites team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and we will aim to get back to you within two working days. A quick line on what your message is about — a review query, a correction, a general question — helps us route it to the right person and reply faster.
We don't offer live chat or phone support on this site. We're an independent comparison resource, not an operator, so if your question is about an actual account, deposit, or withdrawal you've made with a poker site, that specific site's own support team will always be faster and better placed to help than we are.
What You Can Get in Touch About
- Questions about our rankings — If you want more detail on why a site like our other guides or the operators listed here scored the way they did, ask us directly.
- Corrections and updates — Bonus terms, licensing details and promotions at poker sites change often. If you spot something on this site that looks out of date, we want to know so we can check it and fix it.
- Content suggestions — If there's a poker room, payment method, or comparison angle you think we should cover, tell us. Reader input genuinely shapes what we write about next.
- Partnership or editorial enquiries — If you represent a poker operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind. We're upfront that this site can earn commission when readers sign up through certain links, and that never influences how a site is scored.
- Responsible gambling concerns — If you or someone you know is struggling with their poker play or gambling more broadly, please say so in your message. We'll point you towards independent support resources, and you can also speak confidentially with the National Problem Gambling Helpline at 1-800-GAMBLER at any time, day or night.
How We Handle Your Message
Every email that comes in is read by someone on our team — we don't rely on automated replies as a stand-in for an actual response. Once we've had a chance to review what you've sent, you'll hear back from a person, not a bot. Response times average around two working days, though this can stretch a little during busier periods.
If your message points out a factual error — a bonus figure, a licensing detail, a withdrawal time — we take that seriously. Accuracy is the whole point of a comparison site, and we would rather correct something quickly than leave outdated information live.
Before You Write In: A Few Things We Can and Can't Do
To set the right expectations, here's a quick rundown of what contacting us can and can't resolve:
| What you're asking about | Best place to go |
|---|---|
| Why a site is ranked where it is on our list, or general questions about our reviews | Contact us directly by email |
| A deposit, withdrawal, or account issue at a specific poker site | That site's own customer support team |
| Bonus terms or wagering requirements for a specific promotion | The operator's terms and conditions page, or ask us for clarification on how we understand them |
| Concerns about your own gambling habits | 1-800-GAMBLER or your state's problem gambling resources, alongside a message to us if you'd like guidance |
| Eligibility to play in your state | The individual operator, since regulation is set state by state in the US |
Play Should Stay Within Your Control
Real money poker involves genuine financial risk, and no site or strategy removes that risk, however skilled you are. Online poker is legally available only where a state has regulated it, and players must meet the applicable minimum age — typically 21, though a small number of states set it at 18 — before creating an account anywhere we cover. If poker ever stops feeling like entertainment, the National Problem Gambling Helpline (1-800-GAMBLER) is free, confidential, and available around the clock, and most states also run their own self-exclusion and support programs worth knowing about.
Thank You for Reading
Whether you're weighing up your first regulated poker site or you've been grinding cash games for years, we appreciate you taking the time to visit and, if you do, to write in. Every message — a correction, a suggestion, a simple question — helps us keep this site more useful for the next player who lands here.